Cancellation and refund Policy

Overview

At AI Web Dev, we strive to provide the best services to our clients. However, we understand that there may be circumstances where you need to cancel your order or request a refund. This policy outlines the terms and conditions for cancellations and refunds.

Cancellation Policy

  1. Service Cancellation:
    • You can cancel your service request within 24 hours of placing the order without any charges.
    • Cancellations made after 24 hours will incur a cancellation fee of 20% of the total service cost.
  2. Project Cancellation:
    • For ongoing projects, cancellations must be requested in writing via email to support@aiwebdev.in.
    • If the project is less than 50% complete, a cancellation fee of 30% of the total project cost will be charged.
    • If the project is more than 50% complete, no refunds will be issued.

Refund Policy

  1. Eligibility for Refunds:
    • Refunds are only applicable for services that have not been delivered as per the agreed terms.
    • Refund requests must be made within 14 days of the service delivery date.
  2. Non-Refundable Services:
    • Custom development services once initiated are non-refundable.
    • Domain registration and hosting services are non-refundable once processed.
  3. Refund Process:
    • To request a refund, please contact our support team at support@aiwebdev.in with your order details and reason for the refund.
    • Approved refunds will be processed within 7-10 business days and credited back to the original payment method.

Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy, please contact us at: